FAQ | alarmplus.mk

What Shipping Methods Are Available?

At alarmplus.mk, we offer reliable and flexible shipping options to ensure your order arrives quickly and safely.

🚚 Standard Delivery

🚀 Express Delivery

📦 Local Pickup

All deliveries are tracked, and you’ll receive updates as your package moves through the process. We work with trusted courier partners to ensure safe and timely delivery to your doorstep.

Still have questions? Contact us anytime for help choosing the best shipping method for your needs.

How Long Will it Take To Get My Package?

We know how important fast delivery is, and we work hard to get your order to you as quickly as possible.

📦 Processing Time:
Orders are typically processed and shipped within 1–2 business days after payment confirmation.

🚚 Delivery Time (Nationwide):

Standard Shipping: 2–5 business days
Express Shipping: 1–2 business days
Local Pickup 1–2 business days, pickup available by appointment

🕒 Delivery times may vary slightly depending on your location, the size of your order, and external factors like weather or courier delays, but we always aim to deliver on time.

Once your order is shipped, you’ll receive a tracking number to follow your package in real time.

If you have any questions about your delivery status, feel free to contact us, we’re here to help!

How Do I Track My Order?

Once your order is shipped, you’ll receive a confirmation email with your tracking number and a direct link to track your package.

You can also track your order by:

Logging into your account on our website
Navigating to “My Orders”
Clicking on the “Track” button next to your order

Our trusted delivery partners provide real-time updates, so you’ll always know where your package is and when it will arrive.

If you have any issues or questions about your shipment, feel free to contact us, we’re here to help!

How Do I Place an Order?

How Do I Place and Order?

Placing an order on alarmplus.mk is quick and easy! Just follow these simple steps:

Browse Products
Explore our categories and choose the security cameras, alarm systems, or audio products that best suit your needs.
Add to Cart
Click the “Add to Cart” button on the product page.
Create an Account / Log In
You’ll need an account to complete your purchase. If you don’t have one yet, registration is fast and simple.
Go to Checkout
Review your cart and click “Checkout” to proceed.
Enter Shipping Information
Fill in your delivery address and choose your preferred shipping method.
Select Payment Method
Choose your payment option, credit/debit card, bank transfer, or cash on delivery (if available).
Confirm Order
Review your order details, then click “Place Order”. You’ll receive an email confirmation and further updates once your order is processed.

Still have questions or need help ordering? Contact us anytime—we’re here 24/7 to assist!

Do I Need an Account to Place an Order?

Do I Need A Account To Place Order?

Yes, an account is required to place an order on alarmplus.mk.

Creating an account allows you to:

Track your orders and delivery status
View your order history
Save your shipping details for faster checkout
Receive exclusive offers and updates

Registration is quick and easy—and it helps us serve you better. Simply sign up before checkout, and you’ll be ready to shop in just a few clicks!

Need help setting up your account? Contact us and we’ll assist you right away.

Is Installation Included With The Products?

No, the cost of montage and demontage is not included in the product price. Installation is arranged immediately after purchase, and prices are standardized nationwide.

Can I return a product?

Can I return a product?

Yes, we accept returns under certain conditions. Products must be unused and returned within the allowed period. For full return policy details, visit our Returns & Refunds page.

What if I have a problem with my order?

What if I have a problem with my order?

Our support team is available 24/7. Just contact us, and we’ll help resolve any issues quickly and professionally.

Can I schedule the installation at a specific time?

Can I schedule the installation at a specific time?

Yes! After your purchase, our team will contact you to arrange an installation time that works best for you. We aim to be flexible and accommodate your schedule.

Do you offer support after installation?

Do you offer support after installation?

Absolutely. Our 24/7 support team is available even after installation to help with troubleshooting, usage questions, or product-related issues.

Are your prices the same across the country?

Are your prices the same across the country?

Yes. Our pricing, including installation services, is standardized nationwide, so you’ll never pay more based on your location.

Do you install products not bought from your website?

Do you install products not bought from your website?

In most cases, we install only the products we sell. However, feel free to contact us, and we’ll let you know if we can assist with third-party products.

What forms of payment do you accept?

What forms of payment do you accept?

We accept a variety of payment methods, including credit/debit cards, and proforma invoice.

Do you deliver outside the country?

Do you deliver outside the country?

At the moment, we focus on nationwide delivery. International shipping may be available upon request, please contact our support team for details.

Can I get a discount for bulk or business orders?

Can I get a discount for bulk or business orders?

Yes! If you’re ordering in bulk or for commercial use, please contact us. We offer custom pricing and special offers for businesses and partners.

How do I contact customer service?

How do I contact customer service?

You can reach our team via the Contact Us page, by phone, email, or live chat. We’re available during working hours and happy to assist.

Do you offer warranties?

Do you offer warranties?

Yes, most of our products come with a standard manufacturer warranty. Warranty terms vary depending on the product. Details are available on each product page.

Will I receive an invoice with my order?

Will I receive an invoice with my order?

Yes. A digital invoice will be sent to your email after purchase, and you’ll also receive a printed invoice with your package.

Can I change or cancel my order after placing it?

Can I change or cancel my order after placing it?

Yes, if your order hasn’t been processed yet. Contact our support team as soon as possible, and we’ll do our best to accommodate changes or cancellations.

Are your products original and certified?

Are your products original and certified?

Absolutely. All of our products are 100% original, from trusted brands, and meet relevant quality and safety standards.

Do you offer installation outside of regular working hours?

Do you offer installation outside of regular working hours?

In many cases, yes. We understand that some customers need flexibility, so we can arrange evening or weekend installations depending on availability, but we charge extra.

How do I know which product is right for me?

How do I know which product is right for me?

Not sure what to choose? No problem! Reach out to us, we’ll provide personalized recommendations based on your space, needs, and budget.

Is my personal information safe on your website?

Is my personal information safe on your website?

Yes. We use secure SSL encryption and follow strict data protection practices to keep your personal and payment information safe.

Can I leave a review after purchase?

Can I leave a review after purchase?

Yes! We’d love to hear your feedback. After receiving your product, you can log in to your account and leave a review on the product page.