Privacy Policy | alarmplus.mk

Last updated: 28.10.2025

Welcome to alramplus.mk , Alarm Plus Dooel
This Privacy Policy explains how we collect, use, and protect your personal information when you use our e-commerce website alarmplus.mk

By using our Website, creating an account, or making a purchase, you agree to this Privacy Policy.

1. Who We Are

alarmplus.mk, Alarm Plus Dooel is a legally registered company operating in the Republic of Macedonia, providing e-commerce services through this website.
Our goal is to ensure a secure and transparent online shopping experience for all our customers.

2. Information We Collect

We collect personal information that is necessary to provide our services and process your orders. This may include:

- Personal details: name, surname, address, phone number, and email address.
- Account details: username, password, and registration data.
- Payment details: processed securely through Komercijalna Banka AD Skopje and Casys payment systems (we do not store or have access to your full payment card details).
- Technical information: IP address, browser type, device information, and usage data collected via cookies.

3. How We Use Your Information

Your personal information is used to:

- Create and manage your account.
- Process and deliver your orders.
- Provide customer support and respond to your inquiries.
- Send order confirmations, delivery updates, or account-related notifications.
- Improve the functionality and security of our website.
- Comply with legal and tax obligations in North Macedonia.

4. Cookies

Our website uses cookies to ensure proper functionality, improve user experience, and analyze website performance.
Cookies help us remember your preferences, login status, and shopping cart items.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain site functions.

5. Payment Security

All payments on our website are processed through Komercijalna Banka AD Skopje and Casys, using secure SSL encryption and PCI DSS-compliant systems.

We do not store or have access to your card details.
Your financial information is handled exclusively by the bank’s secure payment gateway.

6. Data Security

We use advanced encryption technologies and maintain high-level security measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

All user accounts and data transmissions are encrypted using HTTPS (SSL) protocols.

7. Data Retention

We retain your personal data only as long as necessary to:

- Fulfill your orders and provide services.
- Comply with legal, tax, and accounting requirements.
- Maintain your account until you request deletion.

When data is no longer needed, it will be securely deleted or anonymized.

8. Your Rights

Under applicable data protection laws in North Macedonia and the EU (GDPR), you have the right to:

- Access your personal information.
- Request correction of inaccurate data.
- Request deletion of your data (“right to be forgotten”).
- Restrict or object to processing.
- Request a copy of your data in a portable format.

You can exercise these rights at any time by contacting us at info@alarmplus.mk.

9. Sharing of Information

We do not sell, rent, or trade your personal data.
We may share limited information only with trusted third parties necessary for providing our services, such as:

- Payment providers (Komercijalna Banka / Casys).
- Delivery and logistics partners.
- IT and hosting service providers bound by confidentiality.

All partners comply with strict data protection standards.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be published on this page with the revised date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Alarm Plus Dooel
Email: info@alarmplus.mk
Address: Bul. Jane Sandanski 36/4-8
Phone: +389 78 692 948